Frequently asked questions

It's quite easy and convenient. Click on the 'Get Started' link, fill in the registration form and then click 'Sign up'.

Yes, you must be over 18 years old to join.

You can deposit any amount not less than $100

Click on the 'Login' link, locate and click on the 'forgot password' button, enter your email address and submit to receive password reset link.

Click on the login link and enter the required information to access your account.

Usually it takes no more than 30 mins-1 hours, but sometimes you can face delays up to 12 hours. It only depends on speed of Bitcoin networks. As a rule your payment should have at least 6-8 confirmation to adding of your deposit. All you need just to wait a little after payment, please remember that we can’t manage Bitcoin network!

Just repeat deposit making procedure and generate another address in your account. Try to copy this address more carefully and with no spaces. Sometimes it happens and we can’t influence this.